If you're searching for a product in the quote builder and it's not appearing in the results, here are the most common reasons and what to do.
Try a different search term
The quote item search matches on item name and SKU. If one isn't returning results, try the other:
Search by the full or partial item name (e.g., "Landmark Shingle")
Search by the SKU number (e.g., "LM30MCS")
Search is not case-sensitive, so capitalization does not matter.
The item may be part of a group
If you're searching for a specific product that has been added to an Item Group, the group name may appear in search results instead of the individual product. This is expected — select the group, then choose the specific product from the dropdown on your quote line.
For example, searching for a specific shingle color may return the shingle group name. Select the group, then pick your color from the variant dropdown.
The item group may have been archived
If an Item Group was recently archived by your supply house, it will no longer appear in search results. The individual products that were in the group may still be searchable on their own.
If you believe a group should still be available, contact your supply house administrator.
The item may not be in your price book
Items and Item Groups are tied to your supplier's price book. If a product isn't appearing at all, it may not be included in the price book for your account. Contact your Branch Manager or Sales Rep to confirm availability.
Still having trouble?
If none of the above resolves the issue, reach out to the Branch Manager or your Sales Rep with the item name or SKU you're looking for so they can investigate. You can also add the item you wish to order in the branch instructions box.