If Gateway is preventing you from submitting a quote, the most common reason is that one or more Item Group placeholders on your quote have not been resolved.
What does "unresolved placeholder" mean?
When you add an Item Group to your quote, it appears as a placeholder — it represents a group of similar products (e.g., all colors of a shingle line) rather than a specific product. Before you can submit, you need to select the exact product you want for each placeholder.
How to fix it
Look for highlighted lines — Gateway will highlight any quote lines that still have unresolved placeholders.
Click the dropdown on the highlighted line to see the available products in that group.
Select a specific product — choose the exact item you need (e.g., the specific color or variant).
Repeat for any other unresolved placeholders on the quote.
Submit — once every placeholder has been replaced with a specific product, the submit button will work as expected.
Still can't submit?
If you've resolved all placeholders and are still unable to submit, the issue may be unrelated to Item Groups. Contact your supply house or administrator for assistance.